Tag
#Clinics
Articles about clinics from the woowey team.
6 of 6 articles
Back officeCustomers who book and don't show up: the empty slots quietly costing you
Saturday, 2 pm, the best slot of the week. The customer doesn't come and doesn't message. Almost every appointment business has been here. Why it happens, what it costs, and what the shops that rarely see it do differently.
Back officeHow to choose an online booking system: it should think like your shop, not a calendar
Friday, 7 pm. Two customers booked the same oil massage slot and the system said yes to both, but only one oil therapist was free. A good booking system knows things like that. Here's how to tell which ones do.
AI for businessShould AI answer your customer chats? Which questions to hand over, and which need a person
At 10 pm, a clinic admin answers a dozen messages about this month's promo price. The one message asking whether a face should still be red after a laser treatment gets answered the next morning. That's the case for letting AI answer some chats, and not others.
Back officeShould you take a deposit when customers book? A deposit is an agreement, not a punishment
Sunday, 11 pm, after the third no-show of the week, a salon owner types out a post: deposits on every booking from now on. It fixes one problem and quietly creates another.
Getting customersWhy customers go quiet after asking the price, and how to reply so they book
Ten past ten on a Wednesday night, a customer asks how much a facial costs. The next morning the clinic replies with one line. She reads it and never answers. The number was right. It just left her three more questions to ask.
WebsitesWebsite visitors but no enquiries: people stay silent because getting in touch takes too much thinking
Ten on a Sunday night, someone with toothache, ready to book, opens a clinic's website and leaves within a minute. They were interested. Getting in touch just took too much thinking.