Tag
#Massage & spa
Articles about massage & spa from the woowey team.
3 of 3 articles
Back office4 min read
Customers who book and don't show up: the empty slots quietly costing you
Saturday, 2 pm, the best slot of the week. The customer doesn't come and doesn't message. Almost every appointment business has been here. Why it happens, what it costs, and what the shops that rarely see it do differently.
Back office5 min read
How to choose an online booking system: it should think like your shop, not a calendar
Friday, 7 pm. Two customers booked the same oil massage slot and the system said yes to both, but only one oil therapist was free. A good booking system knows things like that. Here's how to tell which ones do.
Back office5 min read
Should you take a deposit when customers book? A deposit is an agreement, not a punishment
Sunday, 11 pm, after the third no-show of the week, a salon owner types out a post: deposits on every booking from now on. It fixes one problem and quietly creates another.